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Saturday, February 25th 2017  

Frequently Asked Questions

Q. What is the difference between the new A+ exams covering the 2003 objectives and the A+ exams covering the 2001 objectives?

Q. Will the A+ exams move to an adaptive format?

Q. What format are the A+ exams available in?

Q. How many questions are on the A+ exams?

Q. How much time is allowed to complete the A+ exams?

Q. What is the minimum score required to pass the A+ exams?

Q. What are the exam codes for the A+ exams?

Q. Can I get certified if I passed one A+ exam covering the old objectives and the other A+ exam covering the new 2003 objectives?

Q. When did the A+ exams covering the 2003 objectives become available?

Q. Do I need to pass both of the A+ exams within 90 calendar days?

Q. How much does a CompTIA certification exam cost?

Q. How do I get a replacement certificate or ID card?

Q. Can I see my test answers?

Q. When will I receive my certificate and ID card?

Q. Will I ever need to renew my certification?

Q. How do I register to take my exam?

Q. If I fail my exam, do I have to pay to retake it?

Q. What other certifications are available?

Q. If I have a disability can accomodations be made for me so I can take my exam?

Q. Can I receive college credit for becoming A+ certified?

Q. How can I get the A+ certification logo and what are my rights and responsibilities regarding its use?

Q. Are there any pre-requisites necessary for the A+ certification?

Q. What languages are the A+ exams available in?

Q. Do I take both exams at once or at separate times?

Q. What concepts and technologies are covered in the A+ exam?

Q. How many hours does it take to complete the course?

Q. Does the copy of Micro-Scope that is included with the course have any limitations compared to the retail version?

Q. I purchased the A+ course before the new objectives came out. How do I get an update?

GENERAL QUESTIONS ABOUT A+ CERTIFICATION

Q. What is the difference between the new A+ exams covering the 2003 objectives and the A+ exams covering the 2001 objectives?

A. Changes incorporated in the 2003 upgrade are not major. The certification content continues to validate important knowledge and skills necessary to competently install, build, configure, upgrade, troubleshoot and repair personal compatible hardware and PC operating systems, including troubleshooting basic network and Internet connectivity, dial-up, DSL, and cable. The 2003 upgrade will also cover the latest memory, bus, peripherals, operating systems (Windows Me and XP) and wireless technologies in addition to technologies already represented in the 2001 objectives (e.g., Windows 9x and 2000)

Q. Will the A+ exams move to an adaptive format?

A. No. The A+ exams will remain in a conventional test format.

Q. What format are the A+ exams available in?

A. The A+ exams are available in a conventional, linear format.

Q. How many questions are on the A+ exams?

A. There are approximately 80 questions on each of the A+ exams.

Q. How much time is allowed to complete the A+ exams?

A. You are allowed 90 minutes to complete each A+ 2003 exam.

Q. What is the minimum score required to pass the A+ exams?

A. The A+ upgraded exams covering the 2003 objectives are graded on a scale of 100 - 900. The minimum score for the A+ Core Hardware exam is 515 and the minimum score for the A+ OS exam is 505.

Q. What are the exam codes for the A+ exams?

A. The exam code for the A+ Core Hardware exam is 220-301. The exam code for the linear A+ Operating System Technologies exam is 220-302.

Q. Can I get certified if I passed one A+ exam covering the old objectives and the other A+ exam covering the new 2003 objectives?

A. Yes. If you've already passed the existing A+ Core Hardware or A+ Operating System Technologies exam (testing against the 2001 objectives) you can get certified by passing the second exam covering the 2003 objectives.

Q. When did the A+ exams covering the 2003 objectives become available?

A. On November 26, 2003 the new objectives took effect and the 2001 objectives were retired.

Q. Do I need to pass both of the A+ exams within 90 calendar days?

A. No, the 90 day rule no longer applies.

Q. How much does a CompTIA certification exam cost?

A. Prices of CompTIA exams vary, depending upon the country you are taking the test in and your membership status. In the US, prices range from $93 USD to $225 USD. CompTIA corporate members receive significant discounts on our certification exams. If your company is a CompTIA member, you qualify for the member price.

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Q. How do I get a replacement certificate or ID card?

A. Log on to the CompTIA database to request a new certificate and ID card. There is a $15 replacement fee.

If you have not logged on to this site before there is a link on the right for first time users. You will need your score report once you have logged on. Once you are in the database and have updated your demographic information, click on the Request Certificate link and fill out the request form.

Q. Can I see my test answers?

A. No. To maintain the quality and integrity of the certification, exams must remain secure at all times and no questions or answers are ever released under any circumstances.

Q. When will I receive my certificate and ID card?

A. You will receive your certificate and ID card within 4 - 6 weeks of passing your exam. Contact CompTIA if you have not received your materials after 8 weeks. Include your name, address, phone number and ID number.

Q. Will I ever need to renew my certification?

A. No, CompTIA certifications are lifetime certifications.

Q. How do I register to take my exam?

A. You can register online with Prometric testing centers or Pearson VUE testing centers, or call VUE at 877.551.7587 or Prometric at 800.977.3926.

Q. If I fail my exam, do I have to pay to retake it?

A. Yes, you have to pay the fee every time you take the test. Please see the CompTIA Candidate Retake policy for additional information.

Q. What other certifications are available?

A. CompTIA currently has eleven vendor-neutral certifications available that validate specific skill sets and areas of knowledge. These include: A+, Network+, Server+, CDIA+, e-Biz+, Project+, I-Net+, Linux+, HTI+, Security+ and CTT+.

Q. If I have a disability can accomodations be made for me so I can take my exam?

A. It is the policy of CompTIA to make reasonable accommodations for US residents with disabilities. If you need special accommodations, contact your testing center 30 days before scheduling your exam and have your disability documentation available.

Q. Can I receive college credit for becoming A+ certified?

A. Yes. Excelsior College awards college credit for both the A+r and Network+T certifications towards a bachelor's degree in Computer Information Systems (CIS). Contact Excelsior College for more information.

Q. How can I get the A+ certification logo and what are my rights and responsibilities regarding its use?

A. You can download the logo yourself at http://www.comptia.org/careerid or e-mail CompTIA at questions@comptia.org. User responsibility guidelines are available on this site.

Q. Are there any pre-requisites necessary for the A+ certification?

A. There are no pre-requisites for the A+ exam.

Q. What languages are the A+ exams available in?

A. The A+ exam is available in English, Dutch, Japanese, Spanish, French and German.

Q. Do I take both exams at once or at separate times?

A. You can do either. Most choose to take their exams at separate times. The exams are updated periodically and you have until the next update to take the second exam.

Q. What concepts and technologies are covered in the A+ exam?

A. Visit the A+ Exam Objectives page for a complete list of the areas and technologies covered in the A+ exam

QUESTIONS SPECIFIC TO THE MICRO 2000 CERTIFICATION COURSE

Q. How many hours does it take to complete the course?

A. The average student could complete this course in approximately 80 hours.

Q.Does the copy of Micro-Scope that is included with the course have any limitations compared to the retail version?

A. There are no limitations with the copy of Micro-Scope included with the course because it is the full retail version.

Q. I purchased the A+ course before the new objectives came out. How do I get an update?

A. You can download an update of the changes made in the course by clicking here


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